Dispute resolutions
RAL – ALTERNATIVE DISPUTE RESOLUTION
In accordance with Law No. 144/2015, information on consumption estimates celebrated for the arbitration and consumption agreement in the form of full participation and in case of dispute, alternative methods of resolving specific disputes from the CIAB – Information Center, Mediation and Consumer Arbitration (Consumer Arbitral Tribunal) with addresses at:
Rocha Paris Avenue, nº 103 – 4900-394 Viana do Castelo
Rua D. Afonso Henriques, nº1 – 4700-030 Braga
or through the electronic site at www.ciab.pt.
RLL – ONLINE DISPUTE RESOLUTION
In accordance with the law of the European Commission, through Regulation (EU) n. 524/2013 of the european parliament and the council, of 21 may 2013, facilitated by the rll platform for alternative dispute resolution between consumers and merchants, including sales contracts or online services, made available or accessed on the website European commission page through the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
